Refunds and Cancellation Policy

This policy explains cancellation and refunds for the one-off Player Assessment and Path2Academy Membership service contracts.

It does not replace your statutory consumer rights where the service is faulty or not as described.

Service contracts normally have a 14-day cancellation period. That period begins the day after the contract is entered into.

You may request that Path2Academy starts providing the assessment service during that period. Before payment or final submission you will be asked to give an express acknowledgement of that request.

If you cancel after work has begun, you may have to pay a proportionate amount for the work already supplied.

Once the service has been fully performed following your express request and acknowledgement, your cancellation right may be lost.

Statutory rights for faulty or misdescribed services remain unaffected.

£49 is a one-time payment for the personalised report and the 30-Day Development Plan generated from that assessment once the paid report is complete.

It does not include Train Now, membership Development History comparisons or monthly reassessments.

Report delivery target: within 48 hours after all required information and footage have been successfully submitted.

£49 today, made up of £24.01 initial assessment/setup and £24.99 first monthly membership payment, then £24.99 per month.

Cancel anytime through the Stripe Customer Portal. Access continues until the end of the paid billing period.

There is no routine pro-rata refund for unused days in a paid period.

One full reassessment per successfully paid month; fresh footage required; unused entitlement does not roll over.

Failed payment creates no new reassessment entitlement and pauses membership benefits, including Train Now. Previously completed paid reports and their 30-Day Development Plans remain accessible.

If you cancel before footage is uploaded and before work starts, within the 14-day cancellation period, a full refund is normally available.

If you cancel after footage is uploaded but before analysis starts, within the 14-day cancellation period, a full refund is normally available.

If you cancel after the service has begun, you may have to pay a proportionate amount for the work already supplied up to cancellation.

Once the service has been fully performed following your express request and acknowledgement, the cancellation right may be lost and there is no change-of-mind refund.

Statutory consumer rights remain unaffected where the service is faulty or not as described.

Cancel via the Stripe Customer Portal (or contact support if you cannot access it).

After cancellation: no new reassessment entitlement is granted and membership benefits, including new Train Now sessions, stop according to the paid access period. Completed paid reports and their 30-Day Development Plans remain accessible during the retention period described in the Privacy Policy.

You can cancel or request a refund by emailing support@path2academy.com. You do not need to use any special wording.

Please include your account email and assessment or membership details where possible.

Refunds are normally made to the original payment method.

Approved refunds will be processed without undue delay and normally within 14 days of the cancellation request.

Our general support response target is 1–2 working days. That is separate from the statutory data-rights timeframe described in the Privacy Policy.